Technical Support

Our worldwide service network and numerous specialists allow us to provide quick on-site support to customers in need of assistance. We also offer training and advice in order to optimize the processes on your SUNSHINE busbar machine and in your production facilities.

Immediate Assistance from the Experts

The services we offer are characterized by high availability, centrally logged service cases and extensive expertise.

If you have any questions related to your machine, you can contact our technicians at any time. Thanks to our extended on-call service, you can even contact us outside of business hours if you have a problem.

If a technical expert is not immediately available, your inquiry will be logged centrally and passed immediately to the next available expert.

Guaranteed short response time.

With SUNSHINE Remote Service

SUNSHINE-BUSBAR-MACHINE-Remotservice

Thanks to Our Proven Remote Maintenance Concept, We Are...

efficient service

  • Fewer service callouts mean lower costs
  • Reliable, faster diagnosis for identification of spare parts
  • Option to carry out software updates online
  • Can be retrofitted on all network-compatible machines

Advanced service

  • Basis for networked solutions for digitalized production 
  • Use of performance-optimized software solutions
  • Basis for preventive maintenance and condition monitoring

security service

  • VPN-encrypted, secure connection to the remote service platform
  • Only authorized specialists can establish a teleservice connection
  • Only you can determine when a connection is set up and can enable this connection via key-operated switch
  • All teleservice connections are logged and documented
Your contact person

Technical Support

Customer Service

Customer busbar machine application showcase

As high-quality busbar processing machine manufacturer and factory in China, SUNSHINE® has 20 years of busbar machine manufacturing experience. We customize busbar fabrication processing solutions such as bending, cutting, and punching for customers, which are well received by customers in Southeast Asia and South America.

Get Best Busbar Machine Quote from SUNSHINE® in China

Quickly review your requirement and deliver professional technical solutions efficiently!We listen and we care your needs,Our people will get in touch with you by email and phone calls in 24 hours.

  • Where to buy reliable quality busbar machine?

    We are a China busbar machine manufacturer and factory. Please contact our sales manager Lisa (Email: lisa@busbarmachine.co) and provide busbar drawings or product samples. We will evaluate and make the best recommended product or product for you. Busbar machine customization (function or PLC), and complete technical quotation provided.

  • With imited budget, which model of busbar machine to buy?

    SUNSHINE has economical busbar machines and high-performance automatic CNC busbar machines, and can customize technical quotation plans according to the customer’s production site, busbar processing requirements and capital budget. Please contact our professional sales manager Lisa (Email: lisa@busbarmachine.co) for technical support and quotation services.

  • In addition to busbar machine, do you provide busbar mould?

    We usually give away some busbar molds, including bending, cutting, punching and embossing, etc. If you have special busbar mold requirements, we can customize them for you, with prices ranging from US$40 to US$100.

  • What is the voltage of the machine?

    The standard voltage is 3 phase, 220 V, 60 Hz. The voltage can be customized as per customer’s requirements.

  • What is the lead time?

    This depends on our inventory availability and the complexity of the busbar machine. Normally, it takes up to 3 days if we have suitable busbars in stock, and for busbar machines that need to be manufactured from start to finish, we usually take about 7 to 15 days. For complex machines or busbar production lines, we need about 20 to 30 days.

  • What is your warranty policy?

    We provide 12 monthly warranty under proper use. will provide remote assistance and send free replacement parts under the warranty period.

  • What is your payment terms?

    Our payment term is 30% advance payment and 70% balance payment before shipment.

  • Can you send engineers overseas to perform on-site installation, training or testing services?

    All machines will be tested and debugged before shipment. In principle, we only provide remote debugging services and remote technical assistance. If it is a busbar production line, we will have technicians on-site for on-site service.

  • Can we visit your factory or conduct an on-site inspection?

    We very much welcome customers to visit and inspect the factory. Please contact our sales manager Lisa (Email: lisa@busbarmachine.co) and tell us your schedule. We will send you a formal business invitation letter.

  • Can I become a distributor of your factory in our country?

    We very much welcome you to apply to become our busbar machine distributor and jointly develop overseas markets. We will provide generous sales commissions and additional cash incentives. For specific cooperation content and methods, please contact our CEO Robin (Email: ceo@busbarmachine.co).